Technical Support

Here at Boston we strongly believe that in order to provide the best solution to a problem we need to fully understand and replicate it in-house. This unique approach to technical support helps us ensure that we fully understand your queries and are able to provide accurate solutions to any questions as quickly as possible.

As you can appreciate, technical support can only be as accurate as the information that we are provided with. For this reason we worked with users to design technical support forms to obtain the relevant information in order to provide accurate resolutions to all queries.

How do I get technical support?

We provide our customers with technical support via e-mail or through our dedicated support hotline.

  • E-mail our support team with details of your issue
  • Call our support hotline on +49 89 9090199-54 (available 9am - 5:30pm)

 

Get in touch to discuss our range of solutions

+49 (0) 89 9090 199-3

Find your solution

Test out any of our solutions at Boston Labs

To help our clients make informed decisions about new technologies, we have opened up our research & development facilities and actively encourage customers to try the latest platforms using their own tools and if necessary together with their existing hardware. Remote access is also available

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Join Boston's Head of HPC  for a High-Performance Storage and Networking Event

Latest Event

Join Boston's Head of HPC for a High-Performance Storage and Networking Event | 27th - 27th September 2018, Hoxton, London

Our Head of HPC, David Power, is the keynote speaker at Excelero, Mellanox and Micron's Seminar in London on 27th September! Click here for more information.

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